Doing good is something credit unions take seriously, locally and globally. This cooperative spirit of people helping people has led to life-changing opportunities in the form of small business start-ups, home ownership and education.
Today, October 16, credit unions around the world are united behind the message of “Local Service. Global Good.™” for International Credit Union (ICU) Day. Share in this powerful credit union vision and celebrate with more than 200 million people worldwide. Get more information (click).
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The term Batch Processing originated in the days when users entered programs on bunches of punch cards then handed them to a system operator who would feed them into a computer, thereby executing a series of non-interactive jobs all at one time.
Today, the term Batch Processing has slightly evolved and is used as a human time management technique whereby similar tasks such as writing reports or processing email, are performed as a group, rather than being performed randomly as they occur.
Think about your own to do list. How many items can be completed as a group rather than wasting time switching from one task to the next to the next all day long, interrupting your focused thought and task flow?
Some think of Tommy as a little co-dependent – too, too responsive; too, too anxious to please everybody, anywhere, at the same time, always. If you ask Tommy, however, he simply has just too, too much to do and just doesn’t have enought time to do it in.
Seems like there’s a little bit of Tommy in all of us, don’t you think?
Read more in the Time Bandit Solution book: http://ow.ly/zet1W
Good banking customer service is fundamental; especially in today’s business environment. If you’re asking yourself why it’s important to give the best customer service you can, then you might be “missing the boat.” Here are some ideas on why you should and how you can:
Be there for your customers
It is easier and cheaper to retain a customer rather than trying to attract a new one. Customer loyalty and/or retention is not automatic. On the contrary, loyalty needs to be earned.
Lead the way
Giving great customer service whenever a sale or any contact is made, differentiates you from other companies with mediocre customer service thus also creating a substantial competitive advantage. Don’t just rely on customer perception. Offer benefits that are real and tangible by providing products and services that help them appropriately manage their financial lives.
Engage in more effective cross-selling
Don’t be afraid of customer objections. Instead, be prepared to overcome them. Know how to bring up benefits of additional products in a succinct and compelling way.
The right training is key
Ethical selling and cross-selling especially at a New Account Opening along with knowing what to do and how to do it can improve results. For customers it builds trust at the very beginning of a relationship. For you it ensures confidence, job satisfaction and success in meeting and exceeding sales goals.