About Us



Cohen Brown Management Group is the internationally recognized leader in sales-and-service cultural and behavioral change, specializing in consulting and training processes for management, front-line, support/customer service units and call centers. Training programs include behavioral embedding, sales leadership and sales management, sales, service, structured time and workflow management, motivation, effective communication and performance coaching. Our solutions increase and sustain the key behavioral skills that drive profitable results and enhance the client experience. Customized performance solutions include leader-led video-learning and e-learning  delivery methodologies.

Our clients, among the industry’s largest and most respected organizations, have benefited from our Behavioral Embedding process through increased and sustained results, better bottom-line profits, and employee retention.

Recently, Cohen Brown introduced greater flexibility in how we implement our process. This allows us to customize solution packages to your goals and objectives, integrate our tools with your organization’s existing training solutions, and consult with you on methods to fully embed the right behaviors.

Cohen Brown’s courseware and tools have been utilized in more than 30 countries and translated into many languages. Our programs have been customized and proven to be effective in a variety of industries.

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