Rushed, Routine and Robotic

Contact Center Directors: Be Careful What You Ask For

Robotic

Rushed, routine,
and robotic. The
unfortunate three Rs
of too many contact
center interactions.

Only culture change will enable contact centers to exchange “Rushed, Routine, and Robotic” with “Personal, Authentic, and Helpful.”  Click the link below to read the white paper:

Rushed, Routine and Robotic Whitepaper

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